CityCom Cloud PBX

Flexible hosted business communications

Our Cloud PBX Service allows you to take complete control of your organisation’s telephony services.

Access smart call management features with City Horizon Cloud PBX

More and more companies are moving away from a traditional PBX, transitioning to a hosted solution able to leverage all the benefits that cloud-based telephony has to offer.

City Horizon Cloud PBX is a complete business phone system – a hosted communications service that provides businesses with extensive fixed and mobile telephony capabilities, accessed via an easy-to-use web portal that enables you to take exacting control of your telephony.

Learn more about how our voice, connectivity and mobile products can help you achieve your comms goals by contacting us here.

Overview

Benefits of Horizon Hosted Phone System

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360 Management

Manage your organisation’s entire communications from multiple sites down to individual users via a simple interface.

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Business Grade

Save money while improving the interoperability between your mobiles and your fixed telephones using our business-grade network. Perfect for small businesses to large enterprises.

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Audio Excellence

Leverage our exceptional quality of service that delivers the same audio quality of a fixed line but via cloud-based phone system, compatible with IP handsets.

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End to End

Benefit from an end-to-end service that covers all your needs – from handsets and core network access to onsite installation, training and user guides.

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Next Gen

Cater for millennials who are set to become the largest generation in your workforce and expect any technology to be fast, accessible and on-demand.

Features

Horizon Cloud PBX is available with the comprehensive range of features

Hunt Groups

Hunt Groups for distributing and allocating calls across your team

Call Transfer

Call Transfer to any internal or external number

Sites, Groups and Departments

Common or customisable settings for Sites, Groups and Departments

Call Park

Hold a call and pick it up on another phone with Call Park

N-Way Call

N-Way Call for convenient collaboration with colleagues

Call Pick Up

Answer a group member’s phone with Call Pick Up

Instant Group Call

Instant Group Call enabling efficient collaboration

Call Waiting

Call Waiting ensures you’re ready to take your next call

Hold Music

Get your messages across with Music on Hold

Diversion Inhibitor

Avoid your calls being passed on and on with Diversion Inhibitor

Auto Attendant

Provide callers with menu options for call routing using Auto Attendant

Enhance your brand

Enhance your brand by uploading your company logo and specific adverts

CLI Flexibility

CLI Flexibility to allow you to present any number you have permission to call on behalf of

Last Number Redial

Last Number Redial for convenient repeat dialing

Click to Dial

Easily make a call with Click to Dial through the user interface or client

Account Codes

Assign calls to cost centres using Account Codes

Presence or Pre-set

Use Presence or Pre-set Availability Profiles to manage incoming calls

Call Rejection

No more unwanted calls with Anonymous Call Rejection or Selective Call Rejection

Automatic Callback

Automatic Callback so that you can stay productive

Busy Lamp Keys

Call your colleagues when they are free using Busy Lamp Keys

Do Not Disturb

Show you are unavailable using Do Not Disturb

Company Directory

Company directory available from the handset and up to 100 speed dials for your favourite numbers

Call Recording

Use Call Recording for audit trails, compliance or training purposes

Call Forwarding

Manage incoming calls effectively with Call Forwarding

One Number Anywhere

Never miss a call with One Number Anywhere and Sequential Ringing

Citycom Cloud Collaborate

In today’s digital-first world, businesses need to be more agile than ever before, able to respond to customers quickly by ensuring employees are equipped to handle a constant flow of queries across multiple channels.

Built on the award-winning Horizon business phone system, Horizon Collaborate addresses all these needs, designed for companies looking to improve productivity, increase collaborative team working and accelerate business decision making to better serve customers:

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Employee Productivity

Transform how quickly and efficiently information is shared, satisfying customers’ demands more quickly as well as increasing employee productivity.

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Greater Functionality

Replace multiple comms products with a single UC package to drive down IT costs and increase functionality.

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Improved Experiences

Improve employee experience and engagement by giving them access to a range of multi channel communications accessible via our single application.

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Instant Comms

Provide comms tools that permit users to find the right person in an instant, enhancing decision making and efficiency.

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Next Gen

Cater for Millennials and Gen-Z who are set to become the largest generation in your workforce and expect any technology to be fast, accessible and on-demand.

Citycom Contact

Citycom Contact is the integrated business communication and customer contact centre solution that simplifies customer interaction.

Perfect for organisations who want to make it easier for customers to engage with them and unlike most Contact Centre solutions, Citycom Contact provides an easy to use, self-service feature set, for small to medium businesses, at a price point they can afford.

Citycom Contact is a cloud-based contact centre solution that is designed specifically to work in conjunction with Horizon and Collaborate.

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Extensive reporting

Complete with a comprehensive reporting tool that enables multiple reports to be created across all channels

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Access anytime, anywhere

Horizon Contact is cloud-based and as such Agents can log into any device and work anytime, anywhere. Because Horizon Contact uses WebRTC, agents can have the same user experience wherever they have internet access.

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Quick and scalable

A scalable solution from 2 – 500 seats with the option to add licences at any time as and when your business grows.

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CRM integration

Horizon Contact has a fully integrated CRM solution, allowing you to manage all customer interactions within a single consolidated database. Also offering integration with Salesforce and Microsoft Dynamics, other CRM integrations coming soon.

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Guaranteed Service Availability

Gamma have built an architecture that will deliver at least a 99.99% uptime SLA. Built across four Gamma data centres, the distributed architecture means loss of any single site won’t impact the ability to service customers.

FAQs

Cloud PBX has a considerable number of integrations and a very useful TAPI driver as well.

You are able to link your desktop, office phone, mobile phone, Instant Messaging, CRM and other apps for a total unified communications solution, delivered by our network.
Yes, business is changing: Nine times out of ten we will be talking to IT managers. You hardly see telecoms managers in business any more as voice increasingly sits under the IT umbrella.
A huge amount – your organisation’s entire communications, across multiple sites and countries, can be managed easily, right down to the individual user level, through a simple interface.
There is no up-front spend on hardware or software plus hosted telephony means no costly PBX maintenance or upgrades as we are responsible for the hardware and software, including system upgrades. You can also access low-cost and free IP calling.

A telephone system that resides in the cloud rather than in your office. Users access the system through a standard IP handset or a softphone – a screen-based virtual phone with headset. Calls are made/received over a broadband connection to our network. From there they are routed to PSTN fixed and mobile devices.

With only a minimal capital outlay required, Horizon is suitable for any size of business looking to improve its productivity and image.

A site survey is a useful exercise as it enables superfluous services and hardware to be identified, highlighted and considered during the decision-making process. As a cloud-based telephony platform, Citycom lets you dispense with a physical PBX and the associated cost of maintenance and it requires only the simple installation of on-site handsets. For larger, multi-sited customers the savings made will clearly be multiplied. Of course, as well as working seamlessly with our SIP, Ethernet and Broadband products, Citycom Cloud PBX can interface with legacy connections too, making it the totally flexible solution.

Cloud PBX is the perfect platform for organisations that require a professional and simple-to-use interface with the outside world. Schools, public sector organisations, major venue and event operators; each has its own challenges in terms of maintaining staffing levels, training and cost, with the result that often it’s the first line of communications that suffers. Citycom’s Cloud PBX is simple to set up and use and it lets you present a simple, flexible and, above all, totally professional image.

Call quality, as with any communications system, is clearly dependent on the underlying access available. With our Ethernet and Broadband products delivering the service to your locations, you can be assured of great voice quality, underpinned by some of the most stringent SLAs in the business.

Listening to your customers can offer a valuable insight into your organisation: maximising customer service, helping with staff training, and ensuring peace of mind when it comes to due diligence.

Gamma’s intuitive and secure call recording solution is deeply integrated with Citycom’s cloud platform, giving direct control to you over both your telephony and your call recording solution.

  • One intuitive software service – recordings can be accessed, downloaded and noted on from one web login.
  • Record the speaker, not the number – Advanced Call Recording will record your users, whether they are speaking on a mobile, office phone, or soft client.
  • Order and use on a native cloud platform – you’ll have a scalable investment, with a clear, usage based payment structure.

Resources

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