Our Cloud PBX Service allows you to take complete control of your organisation’s telephony services.
More and more companies are moving away from a traditional PBX, transitioning to a hosted solution able to leverage all the benefits that cloud-based telephony has to offer.
City Horizon Cloud PBX is a complete business phone system – a hosted communications service that provides businesses with extensive fixed and mobile telephony capabilities, accessed via an easy-to-use web portal that enables you to take exacting control of your telephony.
In today’s digital-first world, businesses need to be more agile than ever before, able to respond to customers quickly by ensuring employees are equipped to handle a constant flow of queries across multiple channels.
Built on the award-winning Horizon business phone system, Horizon Collaborate addresses all these needs, designed for companies looking to improve productivity, increase collaborative team working and accelerate business decision making to better serve customers:
Citycom Contact is the integrated business communication and customer contact centre solution that simplifies customer interaction.
Perfect for organisations who want to make it easier for customers to engage with them and unlike most Contact Centre solutions, Citycom Contact provides an easy to use, self-service feature set, for small to medium businesses, at a price point they can afford.
Citycom Contact is a cloud-based contact centre solution that is designed specifically to work in conjunction with Horizon and Collaborate.
Cloud PBX has a considerable number of integrations and a very useful TAPI driver as well.
A telephone system that resides in the cloud rather than in your office. Users access the system through a standard IP handset or a softphone – a screen-based virtual phone with headset. Calls are made/received over a broadband connection to our network. From there they are routed to PSTN fixed and mobile devices.
A site survey is a useful exercise as it enables superfluous services and hardware to be identified, highlighted and considered during the decision-making process. As a cloud-based telephony platform, Citycom lets you dispense with a physical PBX and the associated cost of maintenance and it requires only the simple installation of on-site handsets. For larger, multi-sited customers the savings made will clearly be multiplied. Of course, as well as working seamlessly with our SIP, Ethernet and Broadband products, Citycom Cloud PBX can interface with legacy connections too, making it the totally flexible solution.
Cloud PBX is the perfect platform for organisations that require a professional and simple-to-use interface with the outside world. Schools, public sector organisations, major venue and event operators; each has its own challenges in terms of maintaining staffing levels, training and cost, with the result that often it’s the first line of communications that suffers. Citycom’s Cloud PBX is simple to set up and use and it lets you present a simple, flexible and, above all, totally professional image.
Listening to your customers can offer a valuable insight into your organisation: maximising customer service, helping with staff training, and ensuring peace of mind when it comes to due diligence.
Gamma’s intuitive and secure call recording solution is deeply integrated with Citycom’s cloud platform, giving direct control to you over both your telephony and your call recording solution.