We have a number of ways to get in touch. Choose the one that works best for you from the links below.
Our support desk is open Monday-Friday, 9am-6pm.
For critical out of hours enquiries please email firstname.lastname@example.org providing as much information as possible, including your company name if you’re using a personal email address.
For technical and service issues. You will need to log in to your Citycom account and give details of your problem.
To use this functionality, please download Team Viewer using the following links:
For quick submissions and resolution of your support request, start a chat dialog with one of our support agents. Live chat support agents are available during our regular business hours.
You may also submit your support request by sending us an email and describing your issue. The email address for our support team is:
If you are using your personal email account, please include your business name, business email address, or other identifying information. We’ll figure out the rest.
We are always available to take your support requests over the phone during our regular business hours. Call our support team at the number below: