We have a number of ways to get in touch. Choose the one that works best for you from the links below.

Our support desk is open Monday-Friday, 9am-6pm.

For critical out of hours enquiries please email providing as much information as possible, including your company name if you’re using a personal email address.

Chat with a support agent

For quick submissions and resolution of your support request, start a chat dialog with one of our support agents. Live chat support agents are available during our regular business hours.

Chat using the widget on the bottom of the page.

Email us

You may also submit your support request by sending us an email and describing your issue.

If you are using your personal email account, please include your business name, business email address, or other identifying information. We’ll figure out the rest.

Email us

Call us

We are always available to take your support requests over the phone during our regular business hours. Call our support team at the number below:

Tel: 03309121212

Open a ticket

For technical and service issues.

You will need to log in to your Citycom account and give details of your problem.

Click here

Get live support on your phone

To use this functionality, please download Team Viewer using the link below.

Download TeamViewer