Managed
Being truly mobile is a competitive advantage – and so is outsourcing it. With so many moving parts, managing your mobile network and devices can be time-consuming and difficult. Citycom’s Managed Mobile Services let you pass the hassle and responsibility of managing all your different devices, tariffs and operating systems to a trusted partner. We have a range of services that are designed around how many mobile users you have and how often they travel. So you can say goodbye to ‘bill shock’, excess data usage, unexpected roaming charges and hidden contract penalties.
Standard
UK domestic organisation with only occasional, if any, international travel and roaming.
What's included:
Monday-Friday 9am-6pm
(Phone, Email, Live Chat)
60 Minute Resolution
Try the latest devices for 30 days (*subject to availability)
24 month warranty on devices with next day swap-out on most devices
Your account is assigned to one of our dedicated telephone account managers for escalation and monitoring
Same day delivery within Greater London (*extra costs apply)
Apple Business Manager or Android Enterprise
What's included:
Includes all the features that are in the Standard package.
Create, Track, Report all activity in one portal.
Live unbilled call information, to manage bill shock (*not available on some networks).
To manage changing needs of your business during contract
In-depth breakdown of your bill & Recommendations (*not available on some networks).
Your account is assigned to one of our dedicated telephone account managers for escalation and monitoring
Quarterly review with one of our account managers to optimise performance. (Online Meeting: Dedicated Account Manager)
Apple Business Manager or Android Enterprise
Move, Add, Change, delete, Fully managed by our support engineers
Premium
UK domestic organisation with about 10% of users involved in international travel and roaming.
Enterprise
UK domestic organisation with users involved in heavy international travel and roaming.
What's included:
Includes all the features that are in the Premium package.
Alerts users, cost centers and admins when unexpected events occur within your business.
We will take your users through their phone setup bespoke to requirement.
Device cleaning, screen protector and case replacement every 12 months along with support and provisioning bespoke to your account (*extra costs may apply out side of London).
Roll-out, porting events, and device provisioning bespoke to requirement.
Tariff discounts for employees personal contracts (*Vodafone only)
Enrol and Manage Apple Business Manager or Android Enterprise
Get in touch
Give us a call to find out what we can do to help your business reach its full potential.