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Managed

Being truly mobile is a competitive advantage – and so is outsourcing it. With so many moving parts, managing your mobile network and devices can be time-consuming and difficult. Citycom’s Managed Mobile Services let you pass the hassle and responsibility of managing all your different devices, tariffs and operating systems to a trusted partner. We have a range of services that are designed around how many mobile users you have and how often they travel. So you can say goodbye to ‘bill shock’, excess data usage, unexpected roaming charges and hidden contract penalties.

Standard

UK domestic organisation with only occasional, if any, international travel and roaming.

What's included:

First Line Support Help Desk
Monday-Friday 9am-6pm
(Phone, Email, Live Chat)
Support SLA
60 Minute Resolution
Trial Devices*
Try the latest devices for 30 days
(*subject to availability)
Premium Warranty
24 month warranty on devices with next day swap-out on most devices
Dedicated Telephone Account Manager
Your account is assigned to one of our dedicated telephone account managers for escalation and monitoring
Same Day Delivery Options*
Same day delivery within Greater London
(*extra costs apply)

Premium

UK domestic organisation with about 10% of users involved in international travel and roaming.

What's included:

All Standard Features
Includes all the features that are in the Standard package.
Admin Portal
Create, Track, Report all activity in one portal.
Live Spend Alert's
Live unbilled call information, to manage bill shock
(*not available on some networks).
Tariff FLEX
To manage changing needs of your business during contract
Bespoke Monthly Bill Report*
In-depth breakdown of your bill & Recommendations
(*not available on some networks).
Dedicated Telephone Account Manager
Your account is assigned to one of our dedicated telephone account managers for escalation and monitoring
Quarterly Account Review
Quarterly review with one of our account managers to optimise performance.
(Online Meeting: Dedicated Account Manager)

Enterprise

UK domestic organisation with users involved in heavy international travel and roaming.

What's included:

All Premium Features
Includes all the features that are in the Premium package.
TEXT Alerts
Alerts users, cost centers and admins when unexpected events occur within your business.
Device Setups
We will take your users through their phone setup bespoke to requirement.
On-Site Support and Device Refresh Days
Device cleaning, screen protector and case replacement every 12 months along with support and provisioning bespoke to your account
(*extra costs may apply out side of London).
Fully Managed Deployments*
Roll-out, porting events, and device provisioning bespoke to requirement.
Employee Discount Programme*
Tariff discounts for employees personal contracts
(*Vodafone only)
Out of Hours Emergency Support
Out of hours contact for emergency phone barring, SIM swaps & Bolt On Management

Get in touch

Give us a call to find out what we can do to help your business reach its full potential.

020 7870 4841

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