Microsoft Teams Routing

microsoft teams

Free calls, enhanced call control features and carrier grade infrastructure. Maximise value from your Teams environment.

Microsoft Teams Direct Routing is the flexible, accessible and cost-effective alternative to Microsoft Calling Plans allowing you to make and receive calls external to your business from Microsoft Teams.

The bespoke Direct Routing architecture to enables full voice capability natively into Microsoft Teams.

Any company using Office 365 and Microsoft Teams as their unified communications tool can implement Direct Routing for Microsoft Teams from Citycom as their preferred provider for voice and benefit from cost savings, increased functionality and support for migration.

Benefits of Citycom’s Direct Routing for Microsoft Teams

Voice enablement for Microsoft Teams

Enable full Public Switched Telephone Network (PSTN) breakout to the public telephone network with teams direct routing.

Trusted provider

Operational and voice network excellence from the UK’s leading SIP trunking provider.

Reduce telephony bills

Lower cost alternative to Microsoft Calling Plans and allows you to maximise existing Microsoft 365 license costs.

Cloud-based solution with no CAPEX

No expensive outlay as there’s no need for traditional hardware.

Product FAQ’s

Microsoft Teams Direct Routing is the flexible, accessible and cost-effective alternative to Microsoft Calling Plans allowing your organisation to make calls within Microsoft Teams using SIP trunks to route the calls.

For an organisation to enable Direct Routing, the following components are required:

Microsoft 365 or Office 365 license including Teams
Microsoft Phone System add-on
An Internet connection

Many businesses already use Skype for Business as their Microsoft based telephony platform. However, Skype for Business is being retired in 2021 with Microsoft encouraging all users to transition to Teams.

In addition to Skype functions like; instant messaging, screen sharing and web conferencing, Teams adds; centralised chat / collaboration, persistent chat and much more.

Direct Routing offers a cost-effective alternative which works flexibly with differing requirements across departments.

No, it’s not necessary to have both services from Citycom to enable Direct Routing for Teams. However, Citycom’s Converged Access is specifically designed to connect business customers to our network in order to carry voice and video calls at a high quality. We also provide Quality of Service, our ‘end-to-end’ approach to designing, testing and providing services across both UCaaS and Access gives us the necessary visibility and control needed to deliver a consistent and robust voice and video quality to our business customers.

Related Products

Microsoft Teams Call Recording

Our Microsoft Teams call recording solution enables businesses of all sizes, to record calls made on Microsoft Teams. By operating from a native cloud platform, you do not need to worry about expensive hardware, deployment or management cost. We take care of all the hassle, so you do not have too.

Our partnership with Dubber allows users all over the world to access cloud call recording on their mobile and desk phones – deployed in days. Simply choose a package, sign up, and let Citycom take care of the set up.

Schedule a consultation with our sales team.