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Why you need a Managed Service for your Business Mobiles

Here at Citycom we know what it’s like to have to manage the telecoms infrastructure for your business. That’s where our Managed Services come in, being truly mobile is a competitive advantage – and so is outsourcing it. With so many moving parts, managing your mobile network and devices can be time-consuming and difficult. Citycom’s Managed Mobile Services let you pass the hassle and responsibility of managing all your different devices, tariffs and operating systems to a trusted partner.

What Are Managed Services in telecoms?

Managed Services in telecoms is providing a single-source solution for all your business telephony requirements. Citycom bring it all together, providing a single point of contact, with one phone number to call, and just one monthly invoice. Our Managed Services solution goes beyond this as we will create a bespoke and tailored service package within your budget and based on your business’s requirements.

How Can Managed Services help your Business?

By using a Managed Services solution, any issues you come up against will be dealt with by us. Just call your point of contact at the Managed Service provider and let somebody else will take care of your problem for you. And instead of lots of payments coming out separately throughout the month, you’ll just have a single invoice to help tidy up your budget.

In addition to this, with Citycom’s Managed Services solution we have developed our own reporting tool to keep your business informed of your mobile users’ activity. You can drill down into calls, data and users to get a detailed and up to date picture of what’s happening in your organisation.

If you’ve ever been surprised by charges for unusual usage (‘bill shock’) or wasted time collating data for reports, then our reporting and analytics tool will change everything.

So What Services Are Covered?

Any service related to telecoms is within the scope of coming under Managed Services solution. This includes (but is not limited to) the following:

  • Mobile Support Help Desk 
  • Support SLA 
  • Trial Devices* (Try the latest devices for 30 days – *subject to availability)
  • Premium Warranty 
  • Same Day Delivery Options* (Same day delivery within Greater London*extra costs apply)
  • Admin Portal 
  • Live Spend Alert’s 
  • Tariff FLEX 
  • Bespoke Monthly Bill Report (*In-depth breakdown of your bill & Recommendations
    (*not available on some networks).
  • Dedicated Account Manager 
  • Quarterly Account Review
  • TEXT Alerts 
  • Device Setups 
  • On-Site Support and Device Refresh Days 
  • Fully Managed Deployments (*Roll-out, porting events, and device provisioning bespoke to requirement.
  • Employee Discount Programme (*Tariff discounts for employee’s personal contracts *Vodafone only)
  • Out of Hours Emergency Support

As you can see from the list, the amount of time and resource spent on sorting out and maintaining your business telephony services yourself might not be the most cost-effective way of handling the services, a Managed Services solution can make the most sense for a lot of businesses.

Find Out More About Managed Services with Citycom Technologies

Are you considering a Managed Services solution? Whatever your businesses situation is, we’re here to help you figure out the most cost-effective solution to meet your business needs. Please get in touch with us


1st October 2019
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