Add Calling to your Teams Platform.
Microsoft Teams Direct Routing is the flexible, accessible and cost-effective alternative to Microsoft Calling Plans allowing you to make and receive calls external to your business from Microsoft Teams.
The bespoke Direct Routing architecture to enables full voice capability natively into Microsoft Teams.
Any company using Office 365 and Microsoft Teams as their unified communications tool can implement Direct Routing for Microsoft Teams from Citycom as their preferred provider for voice and benefit from cost savings, increased functionality and support for migration.
For an organisation to enable Direct Routing, the following components are required:
Many businesses already use Skype for Business as their Microsoft based telephony platform. However, Skype for Business is being retired in 2021 with Microsoft encouraging all users to transition to Teams.
In addition to Skype functions like; instant messaging, screen sharing and web conferencing, Teams adds; centralised chat / collaboration, persistent chat and much more.
No, it’s not necessary to have both services from Citycom to enable Direct Routing for Teams. However, Citycom’s Converged Access is specifically designed to connect business customers to our network in order to carry voice and video calls at a high quality. We also provide Quality of Service, our ‘end-to-end’ approach to designing, testing and providing services across both UCaaS and Access gives us the necessary visibility and control needed to deliver a consistent and robust voice and video quality to our business customers.