Microsoft Teams Routing

Microsoft Teams Direct Routing

Add Calling to your Teams Platform.

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Free calls, enhanced call control features and carrier grade infrastructure. Maximise value from your Teams environment.

Microsoft Teams Direct Routing is the flexible, accessible and cost-effective alternative to Microsoft Calling Plans allowing you to make and receive calls external to your business from Microsoft Teams.

The bespoke Direct Routing architecture to enables full voice capability natively into Microsoft Teams.

Any company using Office 365 and Microsoft Teams as their unified communications tool can implement Direct Routing for Microsoft Teams from Citycom as their preferred provider for voice and benefit from cost savings, increased functionality and support for migration.

Learn more about how our voice, connectivity and mobile products can help you achieve your comms goals by contacting us here.


Benefits of Citycom's Direct Routing for Microsoft Teams

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Voice enablement for Microsoft Teams

Enable full Public Switched Telephone Network (PSTN) breakout to the public telephone network with teams direct routing

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Trusted provider

Operational and voice network excellence from the UK’s leading SIP trunking provider

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Reduce telephony bills

Lower cost alternative to Microsoft Calling Plans and allows you to maximise existing microsoft 365 license costs

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Cloud-based solution with no CAPEX

No expensive outlay as there’s no need for traditional hardware


SIP solutions for your business

Call Termination

01, 02, 03 and 08* termination with no number translation. *Natively terminates on the endpoint but termination charges would still apply for 08 numbers only.

Business Continuity

Never miss a call - Tailored business continuity with network and number level resilience to keep your business working

Improved Security

Encryption over the internet & Improved voice resilience. Benefit from Gamma’s industry leading voice network

Dedicated Interconnect to Microsoft Teams in Azure

Higher service speeds and security


Microsoft Teams Direct Routing is the flexible, accessible and cost-effective alternative to Microsoft Calling Plans allowing your organisation to make calls within Microsoft Teams using SIP trunks to route the calls.

For an organisation to enable Direct Routing, the following components are required:

  • Microsoft 365 or Office 365 license including Teams
  • Microsoft Phone System add-on
  • An Internet connection

Many businesses already use Skype for Business as their Microsoft based telephony platform. However, Skype for Business is being retired in 2021 with Microsoft encouraging all users to transition to Teams.

In addition to Skype functions like; instant messaging, screen sharing and web conferencing, Teams adds; centralised chat / collaboration, persistent chat and much more.

Direct Routing offers a cost-effective alternative which works flexibly with differing requirements across departments.

No, it’s not necessary to have both services from Citycom to enable Direct Routing for Teams. However, Citycom’s Converged Access is specifically designed to connect business customers to our network in order to carry voice and video calls at a high quality. We also provide Quality of Service, our ‘end-to-end’ approach to designing, testing and providing services across both UCaaS and Access gives us the necessary visibility and control needed to deliver a consistent and robust voice and video quality to our business customers.


Microsoft Teams Direct Routing

Is Microsoft Teams the right UC solution for your organisation?

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